Keywords
perceptions; dentists; health personnel; patients; dental anxiety.
How to Cite
Patients’ perceptions of dental surgeons. (2019). Odontoestomatología, 18(27). https://odon.edu.uy/ojs/index.php/ode/article/view/26
Abstract
The aim of this review is to evaluate the main variables and aspects that influence patients’ perceptions about dentists as reported in mainstream literature. The literature search was made in PubMed, SciELO and Google Scholar. We found that patients´ perceptions rely primarily on their previous experience with the professional, as some people value the professional´s technical skills, while others value their communication skills. Among the negative perceptions are the fear of pain and how to handle it, which can limit dental care seeking behaviors, and the availability and cost of dental care. Other factors: age –patient and dentist– and sex, as when patient and dentist are both men or women, the shame and fear of physical contact during the exam is reduced.
References
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12. Cavaca A, Gentilli V, Marcolino E, Emmerich A. As representaçoes da Saúde Bucal na mídiaimpressa. Interface. 2012; 16(43): 1055-68.
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14. Cruz J, Cota L, Paixao H, Pordeus I. A imagen do cirurgiao-dentista: Um estudo de representaçao social. Rev Odontol Univ Sao Paulo. 1997; 11(4): 307-313
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18. Kulich KR, Berggren U, Hallberg L. A qualitative analysis of patient-centered dentistry in consultations with dental phobic patients. J Health Commun. 2003; 8(2): 171-187.
19. Swami V, McClelland A, Bedi R, Furnham A. The influence of practitioner nationality, experience, and sex in shaping patient preferences for dentists. Inter Dent J. 2011; 61: 193-198.
20. Frost D, Cook D, Heyland D, Fowler R. Patient and healthcare professional factors influencing end-of-life decision-making during critical illness: A systematic review. Critic Care Med. 2011; 39(5): 1174-1189.
21. Owusu-Frimpong N, Nwankwo S, Dason B. Measuring service quality and patient satisfaction with access to public and private healthcare delivery. IJPSM. 2010; 23(3): 203-220.
22. Smith M, Dundes L. The Implications of Gender Stereotypes for the Dentist-Patient Relationship. J Dent Educ. 2008; 72(5): 562-570.
23. AlSarheed M. Childrens Perception of Their Dentists. Eur J Dent. 2011; 5:186-190.
24. Brosky M, Keefer O, Hodges J, Pesun I, Cook G. Patient Perceptions of Professionalism in Dentistry. J Dent Educ. 2003; 67(8): 909-915.
25. Kelly G, Shroff B, Best A, Tufekci E, Lindauer S. Parents’ preferences regarding appearance and attire of orthodontists. Angle Orthod. 2014; 84 (3): 404-409.
26. Sanders J. A review of health professional attitudes and patient perceptions on ‘inappropriate’ accident and emergency attendances. The implications for current minor injury service provision in England and Wales. J Adv Nurs. 2000; 31(5), 1097-1105.
27. Amin M, Harrison R. Understanding Parents’ Oral Health Behaviors for Their Young Children. Qual Health Res. 2009; 19(1): 116-127.
28. Diercke K, Ollinger I, Bermejo L, Stucke K, Lux C, Brunner M. Dental fear in children and adolescents: a comparison of forms of anxiety management practised by general and paediatric dentists. In J Paediatr Dent. 2011; 22: 60-67.
29. Lara A, Crego A, Romero-Maroto M. Emotional contagion of dental fear to children: the fathers’ mediating role in parental transfer of fear. Int J Paediatr Dent. 2012; 22: 324-330.
30. Nunes M, Netto A, Paiva e Silva P, Nogueira T, Nunes V. Imagen do cirurgião-dentista em sites de busca da web. Rev Electr Enf. 2012; 14(2): 313-321.
2. Riveros Sudy J, Berné Manero C, Múgica Grijalba J. Gestión y satisfacción en servicios de salud de Chile: Contraste entre las percepciones de los funcionarios y los usuarios. Rev Med Chile 2010; 138(5): 630-638.
3. Abrahamsson KH, Hakeberg M, Stenman J, Öhm H. Dental beliefs: evaluation of the Swedish version of the revised Dental Beliefs Survey in different patient groups and in a non-clinical student sample. Eur J Oral Sci. 2006; 114: 209-215.
4. Fenton J, Jerant A, Bertakis K, Franks P. The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med. 2012; 172(5): 405-411.
5. DiMatteo M, McBride C, Shugars D, O’Neil. Public attitudes toward dentist: a U.S household survey. JADA. 1995; 126: 1563-1570.
6. Aragón Borja L, Flores Tapia M. Características de personalidad del estudiante de la carrera de Cirujano Dentista de la FES Itztacala, UNAM. Rev Odont Mex. 2014; 18(1): 19-26.
7. Gallagher A. Dignity and respect for dignity / two key health professional values: implications for nursing practice. Nurs Ethics. 2004; 11(6): 587-599.
8. Couceiro Vidal A. Los niveles de la justicia sanitaria y la distribución de los recursos. An Sist Sanit Navar. 2006; 29(3): 61-74.
9. Portela León F. Caracterización de los aspectos bioéticos en los reclamos realizados ante la superintendencia de salud de chile en el área de odontología. Acta Bioeth. 2013; 19(1): 143-152.
10. Lee W, Chen CW, Chen TH, Chen CY. The relationship between consumer orientation, service value, medical care service quality and patient satisfaction: The case of a medical center in Southern Taiwan. Afr J Bus Manage. 2010; 4(4): 448-458.
11. Glazman J. Dental Anxiety: Personal and Media Influences on the Perception of Dentistry. [Tesis]. Pace University; 2014.
12. Cavaca A, Gentilli V, Marcolino E, Emmerich A. As representaçoes da Saúde Bucal na mídiaimpressa. Interface. 2012; 16(43): 1055-68.
13. Furnham A, Swami V. Patient preferences for dentists. Psycho Health Med. 2009; 14(2): 143-149
14. Cruz J, Cota L, Paixao H, Pordeus I. A imagen do cirurgiao-dentista: Um estudo de representaçao social. Rev Odontol Univ Sao Paulo. 1997; 11(4): 307-313
15. Pinho C, Dias H, Carvalho A, Barros S. Representação social da Odontologia: a contribuição da produção cinematográfica para perpetuaçãode um estereótipo negativo. Rev Odontol UNESP. 2008; 37(3): 275-281.
16. Street R, Makoul G, Arora N, Epstein R. How does communication heal? Pathways linking clinician–patient communication to health outcomes. Patient Educ Couns. 2009; 74(3): 295–301.
17. Zolnierek K, DiMatteo MR. Physician communication and patient adherence to treatment: a meta-analysis. Med Care. 2009; 47(8): 826–834.
18. Kulich KR, Berggren U, Hallberg L. A qualitative analysis of patient-centered dentistry in consultations with dental phobic patients. J Health Commun. 2003; 8(2): 171-187.
19. Swami V, McClelland A, Bedi R, Furnham A. The influence of practitioner nationality, experience, and sex in shaping patient preferences for dentists. Inter Dent J. 2011; 61: 193-198.
20. Frost D, Cook D, Heyland D, Fowler R. Patient and healthcare professional factors influencing end-of-life decision-making during critical illness: A systematic review. Critic Care Med. 2011; 39(5): 1174-1189.
21. Owusu-Frimpong N, Nwankwo S, Dason B. Measuring service quality and patient satisfaction with access to public and private healthcare delivery. IJPSM. 2010; 23(3): 203-220.
22. Smith M, Dundes L. The Implications of Gender Stereotypes for the Dentist-Patient Relationship. J Dent Educ. 2008; 72(5): 562-570.
23. AlSarheed M. Childrens Perception of Their Dentists. Eur J Dent. 2011; 5:186-190.
24. Brosky M, Keefer O, Hodges J, Pesun I, Cook G. Patient Perceptions of Professionalism in Dentistry. J Dent Educ. 2003; 67(8): 909-915.
25. Kelly G, Shroff B, Best A, Tufekci E, Lindauer S. Parents’ preferences regarding appearance and attire of orthodontists. Angle Orthod. 2014; 84 (3): 404-409.
26. Sanders J. A review of health professional attitudes and patient perceptions on ‘inappropriate’ accident and emergency attendances. The implications for current minor injury service provision in England and Wales. J Adv Nurs. 2000; 31(5), 1097-1105.
27. Amin M, Harrison R. Understanding Parents’ Oral Health Behaviors for Their Young Children. Qual Health Res. 2009; 19(1): 116-127.
28. Diercke K, Ollinger I, Bermejo L, Stucke K, Lux C, Brunner M. Dental fear in children and adolescents: a comparison of forms of anxiety management practised by general and paediatric dentists. In J Paediatr Dent. 2011; 22: 60-67.
29. Lara A, Crego A, Romero-Maroto M. Emotional contagion of dental fear to children: the fathers’ mediating role in parental transfer of fear. Int J Paediatr Dent. 2012; 22: 324-330.
30. Nunes M, Netto A, Paiva e Silva P, Nogueira T, Nunes V. Imagen do cirurgião-dentista em sites de busca da web. Rev Electr Enf. 2012; 14(2): 313-321.