Palavras-chave
percepciones, dentistas, personal de la salud, pacientes, ansiedad dental
Como Citar
Percepciones de la población respecto al cirujano dentista. (2019). Odontoestomatología, 18(27). https://odon.edu.uy/ojs/index.php/ode/article/view/26
Resumo
El objetivo de esta revisión es evaluar las variables y aspectos fundamentales que afectan las percepciones de las personas en relación a los dentistas reportadas en la literatura de corriente principal. Se utilizaron PubMed, SciELO y Google Scholar. Se encontró que las percepciones de los pacientes dependen principalmente de la experiencia previa con el profesional, pues algunas personas le dan mayor importancia a las habilidades técnicas que éste presente, mientras que otras a la capacidad de comunicación que tengan los dentistas. Dentro de las percepciones negativas se encuentra el miedo al dolor y el manejo de éste, lo que puede restringir la búsqueda de la atención dental, la accesibilidad y el costo de la atención dental. Otros factores son: la edad -tanto del paciente como del dentista- y el sexo, debido a que la concordancia de sexo reduce la vergüenza y el miedo al contacto físico durante el examen
Referências
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4. Fenton J, Jerant A, Bertakis K, Franks P. The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med. 2012; 172(5): 405-411.
5. DiMatteo M, McBride C, Shugars D, O’Neil. Public attitudes toward dentist: a U.S household survey. JADA. 1995; 126: 1563-1570.
6. Aragón Borja L, Flores Tapia M. Características de personalidad del estudiante de la carrera de Cirujano Dentista de la FES Itztacala, UNAM. Rev Odont Mex. 2014; 18(1): 19-26.
7. Gallagher A. Dignity and respect for dignity / two key health professional values: implications for nursing practice. Nurs Ethics. 2004; 11(6): 587-599.
8. Couceiro Vidal A. Los niveles de la justicia sanitaria y la distribución de los recursos. An Sist Sanit Navar. 2006; 29(3): 61-74.
9. Portela León F. Caracterización de los aspectos bioéticos en los reclamos realizados ante la superintendencia de salud de chile en el área de odontología. Acta Bioeth. 2013; 19(1): 143-152.
10. Lee W, Chen CW, Chen TH, Chen CY. The relationship between consumer orientation, service value, medical care service quality and patient satisfaction: The case of a medical center in Southern Taiwan. Afr J Bus Manage. 2010; 4(4): 448-458.
11. Glazman J. Dental Anxiety: Personal and Media Influences on the Perception of Dentistry. [Tesis]. Pace University; 2014.
12. Cavaca A, Gentilli V, Marcolino E, Emmerich A. As representaçoes da Saúde Bucal na mídiaimpressa. Interface. 2012; 16(43): 1055-68.
13. Furnham A, Swami V. Patient preferences for dentists. Psycho Health Med. 2009; 14(2): 143-149
14. Cruz J, Cota L, Paixao H, Pordeus I. A imagen do cirurgiao-dentista: Um estudo de representaçao social. Rev Odontol Univ Sao Paulo. 1997; 11(4): 307-313
15. Pinho C, Dias H, Carvalho A, Barros S. Representação social da Odontologia: a contribuição da produção cinematográfica para perpetuaçãode um estereótipo negativo. Rev Odontol UNESP. 2008; 37(3): 275-281.
16. Street R, Makoul G, Arora N, Epstein R. How does communication heal? Pathways linking clinician–patient communication to health outcomes. Patient Educ Couns. 2009; 74(3): 295–301.
17. Zolnierek K, DiMatteo MR. Physician communication and patient adherence to treatment: a meta-analysis. Med Care. 2009; 47(8): 826–834.
18. Kulich KR, Berggren U, Hallberg L. A qualitative analysis of patient-centered dentistry in consultations with dental phobic patients. J Health Commun. 2003; 8(2): 171-187.
19. Swami V, McClelland A, Bedi R, Furnham A. The influence of practitioner nationality, experience, and sex in shaping patient preferences for dentists. Inter Dent J. 2011; 61: 193-198.
20. Frost D, Cook D, Heyland D, Fowler R. Patient and healthcare professional factors influencing end-of-life decision-making during critical illness: A systematic review. Critic Care Med. 2011; 39(5): 1174-1189.
21. Owusu-Frimpong N, Nwankwo S, Dason B. Measuring service quality and patient satisfaction with access to public and private healthcare delivery. IJPSM. 2010; 23(3): 203-220.
22. Smith M, Dundes L. The Implications of Gender Stereotypes for the Dentist-Patient Relationship. J Dent Educ. 2008; 72(5): 562-570.
23. AlSarheed M. Childrens Perception of Their Dentists. Eur J Dent. 2011; 5:186-190.
24. Brosky M, Keefer O, Hodges J, Pesun I, Cook G. Patient Perceptions of Professionalism in Dentistry. J Dent Educ. 2003; 67(8): 909-915.
25. Kelly G, Shroff B, Best A, Tufekci E, Lindauer S. Parents’ preferences regarding appearance and attire of orthodontists. Angle Orthod. 2014; 84 (3): 404-409.
26. Sanders J. A review of health professional attitudes and patient perceptions on ‘inappropriate’ accident and emergency attendances. The implications for current minor injury service provision in England and Wales. J Adv Nurs. 2000; 31(5), 1097-1105.
27. Amin M, Harrison R. Understanding Parents’ Oral Health Behaviors for Their Young Children. Qual Health Res. 2009; 19(1): 116-127.
28. Diercke K, Ollinger I, Bermejo L, Stucke K, Lux C, Brunner M. Dental fear in children and adolescents: a comparison of forms of anxiety management practised by general and paediatric dentists. In J Paediatr Dent. 2011; 22: 60-67.
29. Lara A, Crego A, Romero-Maroto M. Emotional contagion of dental fear to children: the fathers’ mediating role in parental transfer of fear. Int J Paediatr Dent. 2012; 22: 324-330.
30. Nunes M, Netto A, Paiva e Silva P, Nogueira T, Nunes V. Imagen do cirurgião-dentista em sites de busca da web. Rev Electr Enf. 2012; 14(2): 313-321.
2. Riveros Sudy J, Berné Manero C, Múgica Grijalba J. Gestión y satisfacción en servicios de salud de Chile: Contraste entre las percepciones de los funcionarios y los usuarios. Rev Med Chile 2010; 138(5): 630-638.
3. Abrahamsson KH, Hakeberg M, Stenman J, Öhm H. Dental beliefs: evaluation of the Swedish version of the revised Dental Beliefs Survey in different patient groups and in a non-clinical student sample. Eur J Oral Sci. 2006; 114: 209-215.
4. Fenton J, Jerant A, Bertakis K, Franks P. The cost of satisfaction: A national study of patient satisfaction, health care utilization, expenditures, and mortality. Arch Intern Med. 2012; 172(5): 405-411.
5. DiMatteo M, McBride C, Shugars D, O’Neil. Public attitudes toward dentist: a U.S household survey. JADA. 1995; 126: 1563-1570.
6. Aragón Borja L, Flores Tapia M. Características de personalidad del estudiante de la carrera de Cirujano Dentista de la FES Itztacala, UNAM. Rev Odont Mex. 2014; 18(1): 19-26.
7. Gallagher A. Dignity and respect for dignity / two key health professional values: implications for nursing practice. Nurs Ethics. 2004; 11(6): 587-599.
8. Couceiro Vidal A. Los niveles de la justicia sanitaria y la distribución de los recursos. An Sist Sanit Navar. 2006; 29(3): 61-74.
9. Portela León F. Caracterización de los aspectos bioéticos en los reclamos realizados ante la superintendencia de salud de chile en el área de odontología. Acta Bioeth. 2013; 19(1): 143-152.
10. Lee W, Chen CW, Chen TH, Chen CY. The relationship between consumer orientation, service value, medical care service quality and patient satisfaction: The case of a medical center in Southern Taiwan. Afr J Bus Manage. 2010; 4(4): 448-458.
11. Glazman J. Dental Anxiety: Personal and Media Influences on the Perception of Dentistry. [Tesis]. Pace University; 2014.
12. Cavaca A, Gentilli V, Marcolino E, Emmerich A. As representaçoes da Saúde Bucal na mídiaimpressa. Interface. 2012; 16(43): 1055-68.
13. Furnham A, Swami V. Patient preferences for dentists. Psycho Health Med. 2009; 14(2): 143-149
14. Cruz J, Cota L, Paixao H, Pordeus I. A imagen do cirurgiao-dentista: Um estudo de representaçao social. Rev Odontol Univ Sao Paulo. 1997; 11(4): 307-313
15. Pinho C, Dias H, Carvalho A, Barros S. Representação social da Odontologia: a contribuição da produção cinematográfica para perpetuaçãode um estereótipo negativo. Rev Odontol UNESP. 2008; 37(3): 275-281.
16. Street R, Makoul G, Arora N, Epstein R. How does communication heal? Pathways linking clinician–patient communication to health outcomes. Patient Educ Couns. 2009; 74(3): 295–301.
17. Zolnierek K, DiMatteo MR. Physician communication and patient adherence to treatment: a meta-analysis. Med Care. 2009; 47(8): 826–834.
18. Kulich KR, Berggren U, Hallberg L. A qualitative analysis of patient-centered dentistry in consultations with dental phobic patients. J Health Commun. 2003; 8(2): 171-187.
19. Swami V, McClelland A, Bedi R, Furnham A. The influence of practitioner nationality, experience, and sex in shaping patient preferences for dentists. Inter Dent J. 2011; 61: 193-198.
20. Frost D, Cook D, Heyland D, Fowler R. Patient and healthcare professional factors influencing end-of-life decision-making during critical illness: A systematic review. Critic Care Med. 2011; 39(5): 1174-1189.
21. Owusu-Frimpong N, Nwankwo S, Dason B. Measuring service quality and patient satisfaction with access to public and private healthcare delivery. IJPSM. 2010; 23(3): 203-220.
22. Smith M, Dundes L. The Implications of Gender Stereotypes for the Dentist-Patient Relationship. J Dent Educ. 2008; 72(5): 562-570.
23. AlSarheed M. Childrens Perception of Their Dentists. Eur J Dent. 2011; 5:186-190.
24. Brosky M, Keefer O, Hodges J, Pesun I, Cook G. Patient Perceptions of Professionalism in Dentistry. J Dent Educ. 2003; 67(8): 909-915.
25. Kelly G, Shroff B, Best A, Tufekci E, Lindauer S. Parents’ preferences regarding appearance and attire of orthodontists. Angle Orthod. 2014; 84 (3): 404-409.
26. Sanders J. A review of health professional attitudes and patient perceptions on ‘inappropriate’ accident and emergency attendances. The implications for current minor injury service provision in England and Wales. J Adv Nurs. 2000; 31(5), 1097-1105.
27. Amin M, Harrison R. Understanding Parents’ Oral Health Behaviors for Their Young Children. Qual Health Res. 2009; 19(1): 116-127.
28. Diercke K, Ollinger I, Bermejo L, Stucke K, Lux C, Brunner M. Dental fear in children and adolescents: a comparison of forms of anxiety management practised by general and paediatric dentists. In J Paediatr Dent. 2011; 22: 60-67.
29. Lara A, Crego A, Romero-Maroto M. Emotional contagion of dental fear to children: the fathers’ mediating role in parental transfer of fear. Int J Paediatr Dent. 2012; 22: 324-330.
30. Nunes M, Netto A, Paiva e Silva P, Nogueira T, Nunes V. Imagen do cirurgião-dentista em sites de busca da web. Rev Electr Enf. 2012; 14(2): 313-321.